Contact Us

Polunex

Reach basecamp

Email: [email protected]

We reply within 1–2 business days.

Include in your message

• Order number.
• The item and how you are using it: day hike, trail run, travel or everyday.
• Photos if gear arrived damaged or is not working.

Gear questions we get a lot

• Pole length: adjust so your elbow is at about 90° on flat ground; shorten for uphill and lengthen for downhill.
• Bladder taste: rinse with warm water and a little baking soda before first use.

Business information

Company: Wuhan Tanxiaoxiao Trading Co., Ltd.

Address: Room 8, 3rd Floor, Building 6, Wuhan Design Industrial Park, Plot 206M, Wuhan Economic & Technological Development Zone, Wuhan, Hubei Province, China (Business Secretary ZM-46)

Phone: +86 18152663394

This address does not receive returns. Contact us for return instructions.